How to raise a concern, and where to go if we can’t resolve it.
We want to hear about it if you’re unhappy with our service. Please contact Adam first on 0414 225 435 or at info@legacy.net.au, and we’ll try to resolve your concern quickly.
Our financial services licensee, MFG Advice Pty Ltd (AFSL 499010), maintains a complaints handling policy. If we can’t resolve your complaint, please write to:
The Complaints Manager
MFG Advice Pty Ltd
PO Box 2249
Ivanhoe East VIC 3079
Your complaint will be investigated and a response sent to you within 10 business days (or longer if agreed with you). If your complaint is not resolved to your satisfaction within 30 business days, you can refer it to the Australian Financial Complaints Authority (AFCA).
Complaints about mortgage broking or credit assistance are handled under Connective Credit Services Pty Ltd (Australian Credit Licence 389328), as set out in our Credit Guide. MFG Advice is not responsible for credit services.
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
ASIC also has a free information line on 1300 300 630. For privacy complaints, you can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
